Return Policy

RETURN POLICY
These General Conditions of Sale apply to all business relations between Neotrade LLC (also called """"Gourmesso"""", """"the Company"""", """"We"""", """"Us"""", """"Our"""") as the operator of www.gourmesso.ge, and its customers, as defined at the time of conclusion of the contract.


CONCLUSION OF CONTRACT
The presentation of products in our online shop does not imply a binding offer, but a non-binding online catalog. By clicking the [Buy/Purchase] button, you agree to a binding order of all goods in the shopping cart.

ORDER CONFIRMATION
Confirmation of receipt of the order is provided by automated email after sending the order and does not constitute an acceptance of a contract at that stage. Acceptance of your order is confirmed either by sending you a separate order confirmation by email or by processing the order and initiating shipment within 1-2 business days.

CANCELLATION AND RETURN INSTRUCTIONS
You have the right to cancel your order in text form (letter, fax, e-mail) or return any merchandise that does not suit you within 14 days after receipt of the order. we will only accept returns of merchandise in their original condition and packaging accompanied by the invoice. When returns are properly completed, we shall reimburse the price of the returned merchandise and the invoiced delivery charges within a maximum of 30 days upon reception of the returned merchandise. The return postage will be at your expense. Refunds will be made in the form of the original payment.

Please send returns to:
Deliverers.ge
Merab Aleksidze Street 1,
0193 Tbilisi, Georgia

RETURN SHIPMENT COST COVERAGE AGREEMENT
If you as the consumer exercise your right of cancellation or return, you shall bear the costs of the return shipment. However, Neotrade LLC will bear the costs of the return shipment in all cases when the wrong merchandise was delivered and in cases when only a partial order was sent.

GIFT CARDS
No refunds are permitted with respect to Gift Cards and eGift Cards; all sales are final.

PRICES AND SHIPPING RATES
The prices are valid at the time ordering. The period of validity of our limited offers can be found where they are illustrated on the Website. All prices include sales tax (if applicable) unless stated otherwise and exclude shipping costs.

Orders with a value of ₾ 110 (Gel) or more qualify for free shipping within Georgia. For orders below ₾ 110, we will charge a fee for postage and packaging depending on the selected shipping option, regardless of the number of packages or the size and weight of the order.

DELIVERY
Neotrade LLC deliver the ordered goods to the address provided by the customer. In case of delays in delivery, we shall inform you immediately.

For deliveries outside of Georgia, the customer shall bear the customs duty, taxes or any other additional fees.

RESERVATION OF TITLE
Until complete payment is received, the goods shall remain the property of Neotrade LLC


PAYMENT, MATURITY, DEFAULT
We accept a variety of payments for your order (e.g. Credit Cards). We retain the right only to accept certain payment methods in individual cases. Unfortunately, we cannot accept payment by cash or check. We do not accept liability for any losses.

Please see our detailed Payment Methods. If you have any further questions, please contact our customer service.

Should you default on your payments, we retain the right to charge you additional interest or reminder fees.

When redeeming a voucher and/or coupon code, please note the specific redemption conditions, such as minimum order quantity, validity, etc. Only one voucher and/or coupon code, or customer-related reduction, may be redeemed per order. Voucher and/or coupon codes cannot be exchanged for cash and no change will be given when the full value is not used. Resale of vouchers and/or coupon codes is not allowed.

PRIVACY POLICY
Please read our detailed Privacy Policy.

WEB SHOP OPERATOR
Neotrade LLC.

CUSTOMER SERVICE
You can contact our Customer Service here.

FINAL PROVISION
This agreement shall be governed by the law Georgia.